Our shipping & return policy

Delivery Schedule

All orders will be processed within 1 business days after your payment is cleared. Orders will only be shipped Monday through Saturday morning.

Undeliverable Shipment

You are responsible for providing us with an accurate delivery address. If a package shipped to you us not deliverable at the address you provided, you will be responsible for the cost of shipping, the cost of return shipping, and the cost of lost items.

Damaged Packages

If you receive a package that has been visibly damaged in transit, please contact us within 48 hours of receiving the shipment. We will arrange to have the damaged package picked up, when possible. Please keep all evidence of the damage (in original packaging) to enable us to process a claim with the delivery company.

Defective Product

We want to provide you with the highest quality products. If, however, you feel there is a defect in your purchased products, contact us before taking any action. We may offer a replacement, if available, or credit you the cost of the products.

Security and Privacy Policy

At 101HairUSA.com, we respect and are committed to protecting your right to privacy and data security. For more details, please refer to our Security and Privacy Policy.

Ask Us More Questions

Our team will be glad to help you anytime with general or specific hair loss questions, suggestions or comments.